Service Advisor

Full Job Description

Prestige Auto Tech is a family-owned business that specializes in European cars located in Miami, FL. We are looking to add an experienced customer care specialist that will provide our customers with top-level customer service. Knowledge about cars is a plus!


  • Must be able to greet customers and provide a welcoming environment 
  • Must be able to maintain an organized front reception area and common office areas
  • Must be able and willing to receive a consistent high volume of inbound calls
  • Must be able to answer all calls in a prompt, professional, and courteous manner. (2 ring maximum)
  • Must be willing to help the service department schedule and confirm appointments
  • Must be able to determine the correct department to transfer customer or vendor to 
  • Must be able to document all customer interactions within CRM 
  • Must be able to document all pertinent customer information in the system accordingly
  • Must be willing to provide customers with a car status update 
  • Must be able to multitask in a fast-paced environment
  • Must be able to perform other clerical duties such as photocopying, filing, transcribing, and faxing
  • Must be able to scan documents and upload to the cloud
  • Must be willing to help customers apply for financing if needed
  • Must be willing to perform other tasks as assigned by the supervisor


  • Must have a minimum of 2 years in customer service
  • Must be bilingual in English and Spanish
  • Must be able to perform job duties with attention to detail, speed, and accuracy.
  • Must be willing to “pitch in” and help co-workers with their job duties and be a team player.
  • Must be able to communicate customers’ interests needs and requests to management and sales personnel
  • Must be able to deal with stressful situations
  • Must be apt in resolving issues with a customer-focused orientation, assertiveness, and a very high degree of service awareness
  • Must have Intermediate skills with Microsoft Office and Google Suites 
  • Must have a consistent professional appearance and demeanor 
  • Automotive industry experience preferred

What We Offer

  • Vision and Dental insurance (company pays 100%) after 90 days
  • 401K matching up to 3% after 6 month 
  • 8 paid holidays +/-

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